Products Warranty:
Products sold in Pump Depot website, come with 1 year manufacture warranty. All Pressure tanks have 2 years warranty starting from purchase date(invoice date). Solar Pumps have 6 month Warranty from the purchasing date
Warranty claims will be rejected in the following situations:
A. If the defect in the product arises from:
Any drawing, design or specification supplied by the customer/purchaser
If the product diagnosed by our technical team that its been used for the wrong application.
Any Modifications or repairing on product undertaken by the customer/ purchaser or a third party without the consents of pumpsupermarket.com.
B. If a defect is caused by:
Normal wear and tear
If User not Using proper control panel for protection
Inadequate maintenance or faulty repair by others than our service department.
Failure to observe the operating instructions
Over- loading
Use of any unsuitable material
- If we notice any water inside the motor
The effects of chemical or electrolytic action
Building or assembly work not undertaken by pump Depot
Other reasons beyond pump depot control.
You are responsible to send All the information and documents like pictures or videos that our service department require from you.
If we notice that you do not have a reliable electrical protector for any possible problems, your warranty will not be accepted
As a general rule, Pump Depot will not accept to pay transportation/replacement/installation costs for faulty products.
About Solar Pumps: Our Solar Pumps have Brush Motor type and after every 500 Hours of working, must be checked on Brushes and the Brushes should be inspected and replaced if necessary. Brushes are not covered under the pump warranty.
Important Note: No refund will be issued on orders which warranty has not been approved by the technical team or the manufacture.
Important Note: No Products will be replaced prior to receiving the defective product and inspection by our service department. All products must be received and checked by service department and we will notify the customer about further actions.
Note: Shipping Cost is not covered by the warranty
